Support and Help Center
Find answers to the most frequently asked questions about our products here.
Need more help? Contact our support team using the form at the bottom of this page.
You can also email us directly at Lab@SpectrumGrades.com
Frequently Asked Questions
Our software is specifically designed to work with various editing software. Check the dropdown menu on the product page to see the compatible software. For other individual packs, refer to their product pages.
Yes, our software works on both Mac and Windows systems
After completing your purchase, you'll receive your products through two convenient methods:
1. Immediately following your purchase, a direct download link will be provided, allowing you to download your products right away.
2. Additionally, you'll receive an email containing a download link, ensuring access to your products even if you bought them on your mobile device.
Please ensure your email address is accurate to avoid any delivery issues.
If for some reason you haven’t received your product within 24hrs, please contact us immediately to resolve the issue.
You can purchase with Visa, Mastercard, Amex, Apple Pay, Google Pay, Union Pay and Shop Pay.
You can use our products on 3 different devices which are owned and used exclusively by you. If you need more, send us a message.